CLM AI Support - FAQ
First, review the most common questions below. If needed, chat or email us with a detailed description of the issue (and a screenshot). Thanks! 😊
This video will help you get started quickly using Clinical Lifestyle Medicine AI. Please allow yourself at least one month to go through the 101 Course and integrate all CLM AI features into your work with patients.
Make sure you are logged into the AI Platform.
FOLLOW ALONG: We recommend opening your AI portal in a separate browser tab and following along step-by-step while watching the video. As Johannes explains each action (like adding your profile image, name, etc.), pause the video and complete that step in your portal.
OTHER LANGUAGES: Click video settings (caption/transcript) to display another language (English, Arabic, and more).
Click < to open the left sidebar.
At the bottom, click your profile name/image to see menu options.
Select any menu link.
I registered for CLINICAL LIFESTYLE MEDICINE AI™ but did not get the 'Welcome & Password Reset' login email.
Check your email inbox (and spam folder).
Activate your AI profile by resetting your password here.
If needed, contact us.
How do I edit my LMW™ PRO AI subscription?
Make sure your internet is on.
Log out and back in and try again.
Ensure your subscription is active (see Manage Subscription).
Activate your AI profile by resetting your password here.
The accuracy of CLM AI Assistants depends a lot on how a question is asked. Try again with a different variation.
Use a different CLM AI Assistant.
Share/email the chat link with us, which will allow us to review and improve CLM AI responses.
To protect patient data, CLM AI includes an additional security layer: Each clinician sets their own 4-digit PIN when using CLM AI for the first time.
When the PIN is Used
The clinician sets the PIN during the first login or anytime in Clinician Settings.
Clinicians can LOCK the system using the lock icon.
When locked, only the New Client Form is accessible — all other CLM AI pages stay protected.
Why This Matters
This is especially useful when:
A clinician hands a tablet to a client in the waiting room
The client can only fill out their personal history form
Everything else stays locked until staff enter the PIN again to unlock.
Unlocking
Enter your 4-digit PIN to unlock
RESET PIN
If needed, reset your PIN. Click “Forgot PIN”.
Check your AI platform email and go through the reset PIN process.
Inside the AI Portal or the APP, click on the profile icon (settings) > Manage subscription and edit your name, email, or payment method.
Videos not playing (privacy message)
Check your Antivirus software and adjust setting (approve page access).
Restart your computer to update settings.
Contact us by providing a screenshot and which antivirus program you use (with device and operating system details).
LMW PRO Foundations 101 Course Access
Log into the PRO AI platform and click the 101 Course link (bottom left in the profile menu area).
If you have an active LMWORKS™ PRO AI (with Foundations Course) membership and want to upgrade and add the LMWORKS™ PRO AI CERTIFICATION TRAINING, then please contact us.
Yes, new M.A., Ph.D., and Fast-Track (M.A. plus Ph.D.) degree students will receive complimentary access to both the LM WORKS™ PRO AI Foundations (with AI Assistants) and the LMWORKS™ PRO AI Certification Course. Book a discovery call with our admissions team.
At LPU, you can earn the following Lifestyle Medicine Certifications & Degrees:
LMWC Lifestyle Medicine WORKS™ Certification: Provided by Lifestyle Prescriptions® University* (Complete LMWORKS™ PRO AI Foundations Course and Certification Training in 6+ months)
After your LMWC graduation you may continue with:
DipIBLM Certification: Sit for the DipIBLM or DipABLM board exam. You must hold an MD, MBBS, or equivalent degree in a health discipline. (Optional: Add 2-3 months)
NBHWC Certification: Sit for the National Board-Certified Health & Wellness Coach exam and earn your NBC-HWC credentials. (Optional: Add 4-6 more months)
M.A. or Ph.D. in Lifestyle Medicine degree: Apply your ECST credits and go all the way to earn the highest credential available.
Contact Emma Patricio for an enrolment review call and how you can apply existing credentials and work experience.
Click on the profile icon (settings) > Manage subscription
Edit your name, email, and if needed, update your payment method.
You may cancel your subscription (monthly or yearly, depending on your subscription). Please know that all your data will be lost, which includes your chat history, your patients' data, and your history.
More will be added ...
More will be added ...
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CLM AI - Training Videos
Lifestyle Medicine WORKS is coordinated by the Lifestyle Prescriptions® University in partnership with Lifestyle Medicine University Foundation, a volunteer-driven 501(c)3 non-profit charitable organization with a mission to end the Chronic Disease Epidemic and make Lifestyle Medicine and Health Coaching accessible to everyone.
Lifestyle Prescriptions® University
1740 Dell Range Blvd., Suite 183
Cheyenne, WY 82009, USA
Accredited Certification and Degree Programs in Lifestyle Medicine and Root-Cause Health Coaching
© 2015-2025 Lifestyle Prescriptions® University. The terms Lifestyle Prescriptions® is a registerd worldwide trademark and the terms Lifestyle Medicine WORKS™, Dr. HealthiWealthi™, Organ-Mind-Brain Anatomy™, Root-Cause Health Coaching™, and Lifestyle Medicine Summit are worldwide trademarks of the Lifestyle Prescriptions® University and can only be used after completing qualifying training programs.
* This website and all LPU training programs are for educational purposes only. No medical diagnosis, therapy, or treatment is provided. Lifestyle Prescriptions® can only be used for educational and habit improvement purposes.
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